Shipping policy

 

Thank you for choosing TALA by Tala Alamuddin. This Shipping Policy outlines our shipping practices for bag orders, including international shipping, based on Singapore laws.

1. Order Processing Time

1.1 For bags that are made-to-order or customized, please allow a processing time of 6-12 weeks from the date of order placement. Each bag is meticulously crafted to meet our high standards of quality and design.

2. Shipping Methods and Delivery

2.1 We offer the following shipping options:

● Local Shipping (Singapore): Delivery typically takes 5-7 business days after the order has been processed and dispatched.
● International Shipping: For orders outside Singapore, including international destinations, delivery will take place after the production period (6-12 weeks). Once your bag is ready for shipping, we will notify you of the expected delivery timeframe.

2.2 All shipping times are estimates and are subject to stock availability and courier delays that may be beyond our control.

3. Shipping Rates

3.1 Shipping rates are calculated based on the delivery location, the materials used and the weight of the package. The shipping cost will be displayed at checkout or be communicated to you via your provided contact information.

4. Order Tracking

4.1 Once your order has been shipped, you will receive a shipping confirmation email or will be sent to you via your provided contact information with tracking information. You can use this information to track the status of your delivery online.

 

 

5. Delivery Address

5.1 Please ensure that the delivery address provided during checkout is accurate and complete. We are not responsible for packages that are lost or delayed due to incorrect or incomplete addresses provided by the customer.

6. Customs and Import Duties

6.1 International customers are responsible for any customs duties, taxes, or fees imposed by their respective countries upon importation of the goods. TALA by Tala Alamuddin is not responsible for delays or additional charges due to customs clearance processes.

7. Customer Support

7.1 If you have any questions or concerns about our Shipping Policy, please contact our customer support team at [email address]. We are here to assist you with any inquiries regarding shipping, delivery, or tracking of your order.

8. Changes to Shipping Policy

8.1 TALA by Tala Alamuddin reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

9. Governing Law

9.1 This Shipping Policy is governed by the laws of Singapore. Any disputes arising from this Shipping Policy shall be subject to the exclusive jurisdiction of the courts of Singapore.